What to think about before hiring a caterer 

  • What is your overall catering budget? 

  • How many guests will be attending your event?

  • Where is your event located?

  • Will the food be setup indoors or outdoors?

  • How long is your event?

  • Will you have small children, pregnant women or elderly guests attending your event?

  • Do any of your guests have any allergies such as nuts, chocolate, fruits etc? 

  • Do you need an attendant at your event to assist you with distribution?

  • Who will be responsible for returning your rental items for you after your wedding/event? 

  • Would you like to include a breakdown/pick up service?

Frequently asked questions  

What is the best way to contact you with questions or to place an order?


If you have any questions please call or e-mail us. We are available by phone Monday through Saturday from 9:00 am to 9:00 pm mst. We are frequently on the phone, so please make use of the voice mail. We try our best to get back to our customers within the business day; if your call comes in later in the afternoon, we will return it the following day.

When you are ready to place your order, type or write out your order, and send it to us via e-mail (info@twinscateringco.com) or call (801)953-3316. Please let us know what time you would like for delivery. As soon as we can, we will acknowledge your order request, call you with any questions, and ultimately send you a formal order confirmation. We require a credit card number to guarantee your order. (Important: If you do not receive emailed confirmation of your order from us, your order has not been placed.)

If you would like to meet in person, please call to make an appointment. We are very busy most days, and often can't accommodate drop-ins. We are happy to help you in any way with your order - from quantities to platter selection; often this can be accomplished via an e-mail or fax exchange.

How much notice do I need to give for a catering order?


We require at least three days (72 hours) notice for orders. During particularly busy seasons, more notice may be required. In the case of an unanticipated event, such as a memorial, we try our best to respond quickly. In the case of a staffed event (for corporate and institutional customers only), we usually require a couple of weeks.

If you would like your order delivered, it's best to submit your order at least a week or more in advance. Our delivery schedule tends to fill up quickly, especially for the breakfast and lunch windows.

Please keep in mind that we sometimes book up for a particular day and must stop accepting orders. We always recommend placing your order as soon as you decide to use us to cater your event.

 

 

 

What is your delivery policy?


We schedule half-hour delivery windows, so let us know what your ideal window would be (11:00 to 11:30 am, 3:45 to 4:15 pm, etc.) The times of the delivery window represent the earliest to the latest times we could arrive. Our earliest delivery window is 7:30 to 8:00 am, and our latest is 5:30 to 6:00 pm. Ideally the end of your delivery window should be at least 15 minutes before your guests arrive, so you have time to set up your buffet. With our drop-off catering service, we simply drop off the food. You are in charge of the set up, since the food is essentially ready to serve. 

How are the items on your menu packaged, presented, served, etc.?
All of our food is platted on or in sturdy white plastic catering trays or black bowls, with pop-off dome lids. They are fully garnished and ready to serve. All you must do is pop off the lid. These platters are disposable and are yours to keep. If you would like to return them to us we can sanitize the platters (but not the domes) for reuse.

Do you do tastings?

Yes, with adequate advance notice we can arrange for you to taste items before you decide to order. In general, we need a week's notice to schedule a tasting. Because we make everything to order, we cannot provide drop-in tasting. We are available for tastings Monday through Thursday - please contact our catering office to schedule a tasting.

PAYMENT AND CANCELLATION POLICY

Can I change my order once it has been placed?
We are usually able to accommodate changes made at least 7 days before your event. Let us know when submitting your order if you anticipate making any adjustments. Please note that we consider all orders final two days before the scheduled event date and are not able to make any changes after this time.

What is your cancellation policy?
Please let us know as soon as possible if you need to cancel you order. Orders cancelled more than 48 hours before an event forfeit their deposit but will not be charged any additional fees. Orders that are canceled less than 48 hours before the scheduled event date will be charged 100% of the total invoice. This charge is to cover foods that cannot be used, labor, rental goods, and jobs we may have declined in order to accommodate your event.

How do I pay for my order (private customers)?
You are welcome to pay with cash or credit card (we accept all major credit cards), but we do not accept personal checks. We require a credit card to guarantee all orders. Payment is due in full two days before the pick delivery time. We will charge your card two days before your event date. If we do not receive full payment two days before the pick-up or delivery time, or are unable to process your credit card for payment, your order will not be fulfilled.

 

Is a gratuity automatically added to my order?
We do not automatically add gratuities to catering orders. We are often asked if tipping is customary, to which we respond that some customers do and others do not. The matter is up to you. Gratuities are shared among all who helped prepare and execute your order. We do however charge a 7.75% sales tax with all orders.

 

 


Please contact us at 801-953-3316 or info@twinscateringco.com